Dubai Electricity and Water Authority announced the start of the experimental use of the “GBT Chat” technology, since April 2023 on its website, through its virtual employee “Ramas” to improve the customer experience, after its launch last February, and within the framework of its strategy to employ artificial intelligence techniques in all sectors. its operations and services.
His Excellency Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA, said: The wise leadership pays great attention to benefiting from artificial intelligence technologies in various sectors.
DEWA is keen to enrich the customer experience, through smart services, that save their time and effort by relying on the latest artificial intelligence tools in line with the Emirates National Strategy for Artificial Intelligence 2031, the “Dubai X10” initiative and the “Smart Dubai” initiative, which aims to Dubai becomes the smartest and happiest city in the world.
And as part of our efforts to employ artificial intelligence in all our services and operations to reduce the number of visits to the authority’s customer happiness centers and contribute to shaping a new digital future for the Emirate of Dubai through “Digital DEWA”, the digital arm of the authority, to be the first digital institution in the world, with self-controlled energy systems. renewable resources and storage, with the expansion of the use of artificial intelligence and digital services.
His Excellency Al Tayer added: We always strive to improve customer experience and provide our services, according to the highest standards of availability, reliability, efficiency and quality. The wheel of digital transformation and the provision of advanced, value-added digital services that enrich the customer experience and enhance their happiness.
Since its launch in the first quarter of 2017 until the end of April 2023, Rammas has answered more than 7 million inquiries, and GBT Chat technology will contribute to enhancing its capabilities due to its superior ability to interact with users and better understand their needs and inquiries, in addition to Enhancing his ability to learn and understand the needs of customers and analyze them based on the available information and data, and then take the necessary decision to answer and respond accurately and immediately.
It is noteworthy that DEWA is working to enrich its services with the “GBT Chat” technology, and it is the first service institution in the world, and the first government institution in the United Arab Emirates to use this modern technology, as part of its continuous efforts to enhance its leadership locally and globally.